raja138 loginFrequently Asked Questions
Users joining our raj platform ask questions about account setup, payment methods, game rules, security, and how our service works. This FAQ page answers the most common queries across all those areas, so you can start playing live-dealer tables, placing sportsbook bets on Liga 1 and other tournaments, or spinning slots with confidence.
We designed this page to resolve the questions that come up before you sign in, during account verification, and when you first use live-dealer tables or the mobile app. If your question is not answered here, our support team operates in English and Indonesian via live chat or email. For legal questions about jurisdiction, licensing, or account restrictions, please see our Legal Notice and Terms and Conditions
We keep this page updated as new features roll out and as payment options expand. Topics are organized below so you can jump to the section that matters most to you.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet)
- Games and bettingfootball betting, live-dealer tables, slots, esports markets, and game rules
- Security and account carepassword reset, two-factor authentication, account preferences, and jurisdiction notice
KYC verification requires your national identity document number (KTP), your full legal name (as it appears on your ID), and your date of birth. We do not ask for photos of your ID or your face. We verify the information you provide against government records in our registered jurisdiction. Verification typically completes within one business day. Once verified, you unlock deposits, withdrawals, and full access to live-dealer tables and sportsbook betting. If verification is delayed or rejected, our support team will contact you with next steps.
Click "Forgot your password?" on the member login page. Enter your registered email or username. We send a password-reset link to your email within minutes. Click the link and create a new password. The reset link expires after one hour, so act quickly. If you do not receive the email, check your spam folder or contact our support team. For security, we do not reset passwords via phone or chat—only via email. After resetting, use your new password to sign in to your raj account.
Two-factor authentication (2FA) is an optional security feature. When enabled, signing in to our raj platform requires your password plus a one-time code sent to your email or phone. This prevents unauthorized login even if someone obtains your password. We recommend enabling 2FA, especially if you access live-dealer tables or manage larger account balances. 2FA is not mandatory, but it significantly increases account security. You enable or disable it in your account settings under "Security."
Payments and transactions
Our raj platform accepts deposits from our welcome offer to our welcome offer per transaction via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits settle within minutes for e-wallets and within one to two business hours for bank transfers, depending on your bank's processing time. Some payment methods may have lower minimums during promotional periods. If you exceed the maximum, you may split your deposit into multiple transactions. Contact our support team if you need a higher limit for a specific deposit.
Withdrawal requests on our raj platform are reviewed within one to four business hours. Once approved, the funds are sent to your bank account or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). Bank transfers typically arrive within one to two business days. E-wallet transfers often arrive within minutes to one hour, depending on your bank's and the payment provider's processing speed. During Idul Fitri, Idul Adha, Imlek, or Nyepi, reviews may take longer due to public holidays. You can check your withdrawal status in your account under "Transaction History."
Yes. If you deposit via online payment, e-wallet, mobile banking, local payment, or online payment, you can withdraw to the same e-wallet. For bank transfers, withdrawals must go to a bank account registered under your name (the account you used to deposit). We require this for security and AML (anti-money-laundering) compliance. If you want to withdraw to a different payment method than the one you used to deposit, contact our support team to arrange an alternative method. Some withdrawal methods may incur fees; check the fee schedule during the withdrawal process.
The minimum withdrawal on our raj platform is our welcome offer. You must have verified your account (KYC complete) before requesting a withdrawal. Withdrawals are processed in standard business hours (Monday–Friday, 09:00–17:00 local time). If you request a withdrawal after hours or on a weekend, it will be queued and processed the next business day. Some payment methods may have higher minimums or maximum limits. Check the withdrawal options screen for method-specific details before confirming.
Games and betting
Before your first session on our raj platform, read the game-specific rules in our Terms and ConditionsFor sportsbook betting (Liga 1, Piala AFF, Piala Indonesia, Champions League), understand how odds are displayed, when bets settle, and what happens if a match is postponed. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn basic strategy and the house rules for each game. For slots, understand RTP (return to player) and how free spins work. Our raj platform displays rules in-game, and our support team can clarify any point.
Free bets are credits issued on our raj platform for sportsbook betting; free spins are credits for slot games. These are offered to new members after registration or as part of seasonal promotions. Free bets and spins are subject to wagering requirements: you must use them a set number of times before converting any winnings to cash withdrawal. The terms of each offer are displayed when the offer is credited to your account. Free bets and spins are non-transferable and typically expire after 30 days. Check your "Promotions" section in-account to see your active offers and their terms.
Yes. Our raj mobile app streams live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) with adaptive bitrate technology. On 4G and WiFi, the app adjusts video quality automatically to suit your connection speed. You can join a table, place bets, and chat with the dealer just as you would on desktop. Download the app from our App pageThe app also displays sportsbook odds and lets you place bets on Liga 1 and other tournaments in real time.
Yes. Our raj platform accepts bets on esports tournaments including Mobile Legends, Free Fire, and PUBG Mobile. Odds and fixture schedules are updated as tournaments are announced. Esports bets settle the same way as sportsbook bets: once the match result is final, your bet is settled and winnings (or losses) are applied to your account balance. Live esports betting is also available during live matches. Check the "Esports" section in our raj app or website for current tournaments and odds.
Security and account care
In your account settings, you can update your email, phone number, and preferred language (English or Indonesian). You can also enable or disable two-factor authentication. To temporarily pause account activity, contact our support team with a specific date range. We will disable login and deposits for that period. Note: this is not a permanent account closure—it is a temporary pause. If you choose to reactivate, you can sign in again after the pause expires. For account-closure requests, see our Legal Notice for jurisdiction-specific information.
Our raj support team is available via live chat (English and Indonesian) and email. Live chat is the fastest option: sign in to your account, and click the chat icon in the bottom-right corner. We respond to chat inquiries within minutes during business hours (09:00–23:00, seven days a week). Email inquiries are answered within 24 hours. For urgent account issues (suspected fraud, unauthorized login, payment problems), use live chat. For general questions, either method works. Our team speaks English and Indonesian.
Our raj platform uses TLS 1.3 encryption for all login and data transmission. Your password is hashed (never stored in plain text). Payment data is never stored on our servers—it is processed through encrypted payment gateways. We comply with industry-standard security practices, including regular security audits and access controls. Your account information and transaction history are encrypted at rest. If you suspect unauthorized access to your raj account, change your password immediately and contact our support team.
Our raj platform operates only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that access to and use of our service comply with the laws of your jurisdiction before opening an account. If you are unsure whether our service is available in your region, contact our support team. For full legal details, see our Legal Notice and Terms and Conditions